No. Please ensure any items brought to In2Care are clearly labelled. Please ensure children do not bring any valuable toys or belongings with them as In2Care cannot be held responsible if they go missing.

You can cancel your sessions through the booking system. Please note, we require 48 hours’ notice to issue a credit note. It is parents’ responsibility to ensure the school know that their child will not be attending after school club.

We provide a healthy and nutritious breakfast at our Breakfast Club sessions. We provide a healthy and nutritious snack at our After School Club sessions. Please note this is not a tea. No food is provided at our Holiday Clubs unless eligible under the HAF programme.

Any child requiring medication, including inhalers, cannot attend until we have our own supply of the medication. In2Care can only administer prescribed medication. Please ensure you hand any medication required to the Club Manager with a Permission to Administer Medicine form. If your child requires regular medication, we recommend that you supply the Club with extra medication which can be stored to avoid regular transfer.

In2Care is a fully inclusive provider, and we try to support all children. It is important that we are fully informed of any child with additional needs so we can try and support the child in the best way possible. The best way to do this is by notifying us on the registration form. We would also suggest raising this with our company SENDCO – Leanna Hall – leanna@in-2-care.co.uk  and the Club Manager prior to your child’s first visit. If your child requires 1 to 1 support, we would need notice to try and arrange this. We do not offer 1 to 1 support as standard so this would be chargeable at an hourly rate. If required, we would suggest you speak with your local authority who may be able to help you access local funding.

Parents can collect from the after school club at any time from school finish until 6pm. All children must be signed out by 6pm. Late Fees of £10 per 15 minutes are applied for late collections. You must inform our Head Office if your child will be collected late. Only people listed on the registration and who are 16 years of age or older can collect.

For our holiday clubs, we recommend packing according to our unpredictable English weather; on any given day this should include sun cream, sun hat, waterproofs or warmer clothing. We would suggest packing a change of clothes that you don’t mind getting messy due to outdoor play and art & craft activities. Please ensure all items brought to In2Care are clearly labelled.

Only people listed as a Collector on your account can pick up your child. You can easily change this by logging into your account. Staff will only release children to people they know or can verify so please ask that collectors bring photo ID with them for checking. Any person collecting your child must be over 16 years of age.

You can book online up to 30 minutes before the session, as long as there is availability.

We accept all types of childcare vouchers and tax free childcare. This can be full or part payment towards a booking. The childcare voucher company you use will depend on which one your employer is registered with. Please speak to them to find out which voucher company you use. No reference required – just search for ‘In2Care’.

For tax Free Childcare – Please ensure In2Care is in the title of the School name. If you are unable to find your school, use any school listed under our company as it does come through to the same account. If it is not on our list then please contact info@in-2-care.co.uk  so we can register ourselves with them. Most childcare voucher companies provide parent access to pay online via their website.

You are able to do part payments with your CCV and credit/debit card.

Unfortunately we are unable to accept any of the above methods of payment.

You will need to pay for the sessions as you book them otherwise they will be deleted automatically by the system. However, you can organise a card/CCV instalment plan if the booking spans more than 2 months.

Yes, you have the option of spreading your payments monthly across the duration of your booking if it covers a period of more than two months. The first instalment must be paid on booking and the following monthly instalments will be set by the system and can be on a date convenient for you.